jh+2

Que bueno, you're off to Madrid! You quickly pack your bags, and call your mom to take care of your beloved cat and dog. You go to sleep nice and early to be ready for your big trip tomorrow. You wake up the next morning to the sun shining in your window and the birds singing sweetly in your ears. You grab your bags and arrive early at the airport.

At the ticket check-in counter, you give the woman your name. "What was that again?" She asks. "Spell it, please." She types on her computer for a while, and you start to get worried. Finally she says, "I'm sorry, but there's no record of your purchasing a ticket. And the flight is full. I can't let you on."

Oh no! What do you do? All that waiting in line and talking with the check-in woman has cost you a lot of time... your plane is leaving in just 20 minutes! Maybe there is just a glitch in her computer... or maybe her supervisor could get this all straightened out.

Go to a different terminal... there's something wrong with her computer.

Ask her to call her supervisor.